Seeking Semantics in Government

Anyone who uses Twitter and has to cram thoughts in to 140 characters knows that technology doesn’t always mix well with “semantic meaning.” That reminds me of an old Hollywood story (here’s a version from Wikipedia):

Cary Grant is said to have been reluctant to reveal his age to the public, having played the youthful lover for more years than would have been appropriate. One day, while he was sorting out some business with his agent, a telegram arrived from a journalist who was desperate to learn how old the actor was. It read: HOW OLD CARY GRANT?

Grant, who happened to open it himself, immediately cabled back: OLD CARY GRANT FINE. HOW YOU?

WashTechWashington Technology magazine has a long (overly long) feature today about semantic computing, entitled “Open Government Looks for New Technologies.”  It has nothing to do with Cary Grant, but I have a few minor quibbles with the article (written by a freelancer from New York).

The premise is in the subhead: “Web 3.0 could help make Obama’s dream of government transparency a reality.”  The article goes on to give a basic – very basic – primer on semantic tagging and its potential application in government uses. Underline that word, “potential.”

Aside from the new Data.gov website’s use of minimal Dublin-Core metadata, there’s no actual government use cited. In fact, despite the premise, the article actually contains more evidence that government agencies are actively shying away from adopting semantic approaches. A spokesperson for GSA is typical, saying only that ““We are monitoring the situation as the technology matures; it is not factoring into our business requirements at this point.”  And a spokesperson for the site at www.Recovery.gov, now controversial for the manner in which it was contracted out, says they are “focusing on other priorities.” 

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A Face in the Crowd

GovFreshGovFresh is a great new web service which aggregates live feeds of official news from U.S. Government Twitter accounts, YouTube channels, RSS feeds, Facebook pages, Flickr photostreams and more, all in one place. It is one of a new class of interactive Government 2.0 services, portals, and tools – many of them just launching in 2009 – which have the potential of revolutionizing the way citizens get and share information about their government.  (I mention several others below.)

At a time when the Iranian people are battling to keep their access open to Twitter, Facebook, and even phone lines in order to mobilize their anti-dictatorial protests, it is heartening that individuals in the United States and many other corners of the world find their governments increasingly willing to share information widely.

Luke Fretwell is GovFresh’s founder, and he’s becoming a welcome new voice in the debates around government technology policy. Luke recently wrote a blog post arguing “Why Gov 2.0 means the U.S. Government must centralize its Web operations.” A heated debate arose in the comments, including my own strenuous disagreement, and yet I became a fast admirer of Luke, his entrepreneurial energy, and the site’s information value.

GovFresh has been running a great series of profile-interviews in its blog section of leading individuals in the “Gov 2.0” movement, and today I was the chosen subject. The article has the unfortunately exaggerated title (in my case): “Gov 2.0 Hero Lewis Shepherd.”  Here’s an excerpt:

What’s the killer app that will make Gov 2.0 the norm instead of the exception?

Can’t tell you because we’re building it in the lab right now, ha! Seriously, the killer app may be something big and powerful, from an enterprise perspective, though I’d put the odds on something less obvious, but more pervasive. Here’s what I mean. I think often about the roots of the original Progressive movement at the dawn of the 20th Century, and their advocacy of direct-vote referendums, championed by Hiram Johnson and the like. Those give the people a direct say over particular issues, but the downside is that “the people” don’t always exercise informed judgment, and popular opinion can be manipulated and swayed by malevolent interests. So I’m looking to Gov 2.0 capabilities that maintain the representative aspect (the elected official, exercising his or her judgment) while incorporating real-time, structured, unfiltered but managed visualizations of popular opinion and advice. I’m intrigued by new services along these lines like www.you2gov.com, www.govfresh.com, www.govtwit.com, and the like, but I’m also a big proponent of semantic computing – called Web 3.0 by some – and that should lead the worlds of crowdsourcing, prediction markets, and open government data movements to unfold in dramatic, previously unexpected ways. We’re working on cool stuff like that.

At the end of the full interview, I observed that “You can’t watch what’s gone on with social software use in Egypt’s Facebook Revolution, our own 2008 campaign, or Iran’s election protests, without feeling that Patrick Henry and Thomas Jefferson would have been prolific twitterers with awesome blogs.”

In the spirit of empowering the people, instead of lauding one person, I’d like to thank GovFresh for the Hero honor but share the title with those I have worked with in the past few years, and with everyone else around the world engaged in the Gov 2.0 movement – whether they realize that’s what they’re doing or not.

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Social Media goes hyper local for emergencies

For the past year, whenever my group has had government visitors to Microsoft labs in Redmond to see advanced technologies, we’ve considered whether or not to show them a demo of a particular “secret project” being developed, now called Microsoft Vine.

vineIf the group was with local or state government, or related to homeland security, or emergency responders and the like, the answer was easier, because that’s the sweet spot it’s designed for.

But I was always tempted to show it even to my federal government friends – and anyone else – just because it’s so impressive!

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Three cool new projects in Microsoft Research

[April Fool’s Edition]   I haven’t blogged in a little while – been a little busy – so I’ll make up for it with a burst of three cool new things coming out of the inventive lab work at Microsoft Research – improving Twitter, computer performance, and mobile phones.

MegaNano: New High-End Camera for Cellphones

Many people are dissatisfied with the fuzzy quality of photos taken with their built-in cellphone cameras. So Microsoft will be rolling out this summer the most advanced built-in mobile phone-cam on the market, based on a fantastic prototype now in final user testing at Microsoft Research’s Beijing lab.

MegaNanoDubbed the “MegaNano,” the sylish but diminutive camera boasts 72 megapixel resolution and a shutter-speed setting range from 0.003 seconds all the way up to seven hours.

The itty-bitty MegaNano will be launched simultaneously with the new Microsoft Mobile Apps Store, bundled with a nice selection of jackets and outerware with specially reinforced pouch-pockets and backpacks designed to hold the tiny device. 

I know you’ll want one. One beta-tester says, “It’s so small yet so powerful!  I have to remind myself sometimes that the weight on my shoulders is actually a tiny camera!”

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Microsoft gives Intel a ride

For once, Intel shares space on a Microsoft bus, and not the other way around. (For the more typical arrangement, see Wikipedia’s straightforward history of the Wintel platform, still “the dominant desktop and laptop computer architecture”).

I’ve been following some of the output from this week’s World Economic Forum in Davos, and noticed this very cute paragraph from the always interesting blog by Intel’s VP for Corporate Social Responsibility, Will Swope:

Earlier today I had just 12 minutes to get from a hotel on the “far end” of Davos back to the conference center. The session I was exiting had been organized by the World Economic Forum, so they organized vans to assure that the participants could get back to the main conference center. I was on the phone when I walked outside (feeble excuse for what I’m about to write), saw the van, and climbed in. At that time, Craig Mundie turned to me and said, “Will, this is the Microsoft shuttle.” He was quite gracious, would not let me leave, made room, and they gave me a ride to the center. Embarrassing…geez, you think?

Will, that’s not embarrassing!  But it does show that Craig Mundie’s a mensch.  Don’t know how to be a mensch? Guy Kawasaki can help you out.

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Way Ahead and Far Behind

Today’s Washington Post has a story on its front page: “Staff Finds White House in the Technological Dark Ages.”

Two years after launching the most technologically savvy presidential campaign in history, Obama officials ran smack into the constraints of the federal bureaucracy yesterday, encountering a jumble of disconnected phone lines, old computer software, and security regulations forbidding outside e-mail accounts.”

“What does that mean in 21st-century terms? No Facebook to communicate with supporters. No outside e-mail log-ins. No instant messaging. Hard adjustments for a staff that helped sweep Obama to power through, among other things, relentless online social networking.”  -Washington Post

Some say that whoever has been responsible for information technology in the White House itself should be fired — but then perhaps the change of Administration just took care of that  🙂 

Overall, this situation is familiar to anyone who has worked in what I call “Big-G  IT” or the information technology of a federal government agency. I’ve argued about its challenges and sub-optimality before: see my previous pieces on “Roadmap for Innovation: From the Center to the Edge,” and more specifically “Puncturing Circles of Bureaucracy.”  In that latter piece back in March of 2008, I wrote about the “the defensive perimeters of overwhelming bureaucratic torpor,” and the frustrating reality within much of Big Government: “Federal employees have an entire complex of bizarrely-incented practices and career motivations, which make progress on technology innovation very difficult, not to mention general business-practice transformation as a whole.”

Here’s the truly frustrating, mind-bending part: it isn’t always true!  Other elements of the White House have cutting-edge, world-class technologies operating day in, day out.

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A Semantic-Touch-Flexible-Cloud Future Prototype

One of the more popular posts I wrote in 2008 about Microsoft Research prototypes featured the “Research Desktop” project, bringing together semantic analysis with Web 2.0-style user interfaces. MSR is now supplementing those concepts with more natural interfaces and new display and touch technologies.

ces-future-prototypes

Tonight at the Las Vegas 2009 Consumer Electronics Show, Janet Galore of Microsoft’s Strategic Prototyping unit was onstage with Steve Ballmer, showing a conceptual demo of several technologies of the future which could significantly change the way people find, share and use information. Take a look at the video, which shows among other things new touch capabilities, semantic analysis, “Software + Services” integration of device computation with cloud computing, and flexible active displays.

By the way, that last one – flexible displays – was just highlighted by Bob Gourley in his New Year’s “Look Ahead: Some Technology Developments to Expect in 2009.”  I think this video’s example, about six and a half minutes ino the scene, really makes clear the startling promise of new displays.

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DHS Job Opening for Cyber Security CTO

There’s been much press attention to the promised new position of “Federal Chief Technology Officer” in the new Obama Administration, but the government has another vitally important CTO opening, and the job advertisement just got posted.

Agency: Department Of Homeland Security, DHS Headquarters
Sub Agency: National Cyber Security Center
Job Announcement Number: CHCO-08-055DHS
Title: Chief Technology Officer
Salary Range: 117,787.00 – 177,000.00 USD
Series & Grade: [Senior Executive Service] ES-2210-00/00
Duty Location: Washington DC Metro Area, DC

   – USAJOBS.com listing 

 

dhs-logo1I received an email last week from a DHS friend quietly asking that I “publicize” the listing once it was posted, which was scheduled to be last week.  I checked for it online Friday – the first day applications were to be accepted – but must have looked too early for I didn’t see it listed.  That’s understandable, given the holidays, so I checked again last night, prompted by a note from Bob Gourley of CrucialPoint, and the listing was live.

The listing has an application deadline of Thursday, January 15, 2009, so if you’re interested in applying you had better get cracking.

Let’s look at a couple of the specific points mentioned in the job announcement. Continue reading

Several new Microsoft advanced technologies

Fact: As reported in TechCrunch and other sites today, “Microsoft’s Live Labs has just released Thumbtack, a web clipping service that allows users to compile links, media, and text snippets into online storage bins for future reference. Users can also share their Thumbtack collections with their peers, allowing them to collaborate by adding new clips and notations… The service works fine on IE7 and Firefox, and isn’t OS dependent. Each of these clippings can be sorted into folders called ‘Collections’, which can be published to the web via RSS, embedded in blogs, opened to friends for collaboration, or kept private for safe keeping.”  [There’s also a good Ars Technica review of Thumbtack here.]

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March of progress with human consequences

Fact: Today Cisco announced a new program with “learning solutions partners” to support China’s growing IT infrastructure by “Nurturing Talent in More Than 100 Training Centers Across 31 Cities in China” (Cisco Launches Talent Development Strategy for China“)

Analysis: One day last week an enterprising handyman in my little town of Montross, Virginia spied a large sinkhole in the long driveway leading up to our house. He offered to my wife that he’d fill and level the hole for $20.  Sold! Continue reading