A Face in the Crowd

GovFreshGovFresh is a great new web service which aggregates live feeds of official news from U.S. Government Twitter accounts, YouTube channels, RSS feeds, Facebook pages, Flickr photostreams and more, all in one place. It is one of a new class of interactive Government 2.0 services, portals, and tools – many of them just launching in 2009 – which have the potential of revolutionizing the way citizens get and share information about their government.  (I mention several others below.)

At a time when the Iranian people are battling to keep their access open to Twitter, Facebook, and even phone lines in order to mobilize their anti-dictatorial protests, it is heartening that individuals in the United States and many other corners of the world find their governments increasingly willing to share information widely.

Luke Fretwell is GovFresh’s founder, and he’s becoming a welcome new voice in the debates around government technology policy. Luke recently wrote a blog post arguing “Why Gov 2.0 means the U.S. Government must centralize its Web operations.” A heated debate arose in the comments, including my own strenuous disagreement, and yet I became a fast admirer of Luke, his entrepreneurial energy, and the site’s information value.

GovFresh has been running a great series of profile-interviews in its blog section of leading individuals in the “Gov 2.0” movement, and today I was the chosen subject. The article has the unfortunately exaggerated title (in my case): “Gov 2.0 Hero Lewis Shepherd.”  Here’s an excerpt:

What’s the killer app that will make Gov 2.0 the norm instead of the exception?

Can’t tell you because we’re building it in the lab right now, ha! Seriously, the killer app may be something big and powerful, from an enterprise perspective, though I’d put the odds on something less obvious, but more pervasive. Here’s what I mean. I think often about the roots of the original Progressive movement at the dawn of the 20th Century, and their advocacy of direct-vote referendums, championed by Hiram Johnson and the like. Those give the people a direct say over particular issues, but the downside is that “the people” don’t always exercise informed judgment, and popular opinion can be manipulated and swayed by malevolent interests. So I’m looking to Gov 2.0 capabilities that maintain the representative aspect (the elected official, exercising his or her judgment) while incorporating real-time, structured, unfiltered but managed visualizations of popular opinion and advice. I’m intrigued by new services along these lines like www.you2gov.com, www.govfresh.com, www.govtwit.com, and the like, but I’m also a big proponent of semantic computing – called Web 3.0 by some – and that should lead the worlds of crowdsourcing, prediction markets, and open government data movements to unfold in dramatic, previously unexpected ways. We’re working on cool stuff like that.

At the end of the full interview, I observed that “You can’t watch what’s gone on with social software use in Egypt’s Facebook Revolution, our own 2008 campaign, or Iran’s election protests, without feeling that Patrick Henry and Thomas Jefferson would have been prolific twitterers with awesome blogs.”

In the spirit of empowering the people, instead of lauding one person, I’d like to thank GovFresh for the Hero honor but share the title with those I have worked with in the past few years, and with everyone else around the world engaged in the Gov 2.0 movement – whether they realize that’s what they’re doing or not.

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DNI Flags at Half-Mast

Only the second-ever Director of National Intelligence, Mike McConnell, resigned today effective immediately. As the Associated Press reported this afternoon in the wake of the announcement, “Lt. Gen. Ronald L. Burgess, Jr. is temporarily serving as acting national intelligence director… McConnell’s letter did not explain why he resigned before the Senate’s confirmation of his replacement. President Barack Obama has nominated retired Adm. Dennis Blair to be the next national intelligence director.” 
Analysis:  Given the impending Senate hearings on Denny Blair’s confirmation and the expected smooth sailing, most people I know were mildly surprised that McConnell jumped ship today, rather than waiting for a formal turnover to a confirmed Blair. McConnell has had a solid, successful track record of leading the IC in an era of long-needed reform, while contributing to a track record in his tenure of zero terrorist attacks on American soil.

odni-red-flagsBut then my inbox pinged with another notice from the Office of the DNI: release of “The 500-Day-Plan Update at Day 400” (download the PDF version here).  It contained a graphic depiction of the troubling challenges remaining – actually using graphic “red flags” to mark areas at risk.  More on the flags below.

Those who work in and with the intelligence community have been intimately familiar with the DNI’s 500-Day Plan.  When it was first drafted I was still in government and had my tiny slice of input into its composition through the interagency review process. Its release was hailed by some (“ODNI Earns Kudos for 500-Day Plan,” in Federal Computer Week) and greeted with a yawn in some sectors of the community itself. “Another reform plan? I’ll make room on the shelf.” Continue reading

Way Ahead and Far Behind

Today’s Washington Post has a story on its front page: “Staff Finds White House in the Technological Dark Ages.”

Two years after launching the most technologically savvy presidential campaign in history, Obama officials ran smack into the constraints of the federal bureaucracy yesterday, encountering a jumble of disconnected phone lines, old computer software, and security regulations forbidding outside e-mail accounts.”

“What does that mean in 21st-century terms? No Facebook to communicate with supporters. No outside e-mail log-ins. No instant messaging. Hard adjustments for a staff that helped sweep Obama to power through, among other things, relentless online social networking.”  -Washington Post

Some say that whoever has been responsible for information technology in the White House itself should be fired — but then perhaps the change of Administration just took care of that  🙂 

Overall, this situation is familiar to anyone who has worked in what I call “Big-G  IT” or the information technology of a federal government agency. I’ve argued about its challenges and sub-optimality before: see my previous pieces on “Roadmap for Innovation: From the Center to the Edge,” and more specifically “Puncturing Circles of Bureaucracy.”  In that latter piece back in March of 2008, I wrote about the “the defensive perimeters of overwhelming bureaucratic torpor,” and the frustrating reality within much of Big Government: “Federal employees have an entire complex of bizarrely-incented practices and career motivations, which make progress on technology innovation very difficult, not to mention general business-practice transformation as a whole.”

Here’s the truly frustrating, mind-bending part: it isn’t always true!  Other elements of the White House have cutting-edge, world-class technologies operating day in, day out.

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Swap Panetta and Blair: A Modest Proposal

First, a quick story from when I was working in government.

Not long after the initial establishment of a “Director of National Intelligence,” the DNI CIO held an inaugural “DNI Information Sharing Conference” in Denver in the summer of 2006. I was asked to sit on a panel about “Innovation across the Intelligence Community,” representing the Defense Intelligence Agency and sharing the stage with two counterparts, from the CIA and NSA.  Our panel chair was Mr. CJ Chapla, then the Chief Technology Officer (CTO) of the old Intelink Management Office, redubbed “Intelligence Community Enterprise Services,” an office now under the Office of the DNI (ODNI). CJ asked the three of us to describe briefly the goals and projects we were each working on, and in seriatim that’s what we did for 90 minutes or so.

When it was time for questions, the very first audience-member asked: “It seems that each of you are independently working on, and paying for, very similar kinds of technology projects. It would make sense to combine or rationalize the work, so why are you continuing to do it independently?” Continue reading

A New Prototype: Research Desktop

Fact: The international conference on Advances in Social Network Analysis and Mining (ASONAM 2009, next July in Athens, Greece) today issued its call for papers on “experimental and theoretical works on social network analysis and mining,” particularly relating to online social Web sites, email logs, phone logs and instant messaging systems “which are widely analyzed using graph theory and machine learning techniques.”  Interested authors are encouraged to submit abstracts of up to 300 words by December 10, 2008; the full papers aren’t due until January 31, 2009.  More info at www.asonam.org.

Analysis: Several Microsoft Research people are preparing papers based on their current research, and I’m considering attending myself (I’ve written before about MSR’s work in analyzing large social networks). There are three Microsoft scientists on the Committee (Dou Shen, Haizheng Zhang, and Rina Panigrahy – check out Rina’s publications on hashing and sketching algorithms).  It should be a top-notch conference, co-hosted by ACM and IEEE.

But that’s way off in the future – what if you want to look at some research stuff right now? Well, I’ve been going through the related “Socio-Digital Systems” work of MSR Cambridge (UK), and they’ve just added more information to their section here of the main MSR site.  That’s some neat stuff, more on the side of the actual social uses of digital data and the effects on our (still-human?) everyday lives.

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San Francisco’s Wild and Wacky World of Technology

Fact: San Francisco’s municipal IT continues to self-destruct, according to new reports this weekend.  According to an IDG story (San Francisco hunts for mystery device on city network), “With costs related to a rogue network administrator’s hijacking of the city’s network now estimated at $1 million, city officials say they are searching for a mysterious networking device hidden somewhere on the network. The device, referred to as a terminal server in court documents, appears to be a router that was installed to provide remote access to the city’s Fiber WAN network, which connects municipal computer and telecommunication systems throughout the city. City officials haven’t been able to log in to the device, however, because they do not have the username and password. In fact, the city’s Department of Telecommunications and Information Services (DTIS) isn’t even certain where the device is located, court filings state.”

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Click on My Head and You’re Classified 2.0

Fact: According to the latest McKinsey Global Survey report, “Building the Web 2.0 Enterprise,” many companies find themselves actually changing organizationally, both internally and externally, as a result of adopting Web 2.0 tools and practices. 

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