Webcast interview from the Government 2.0 Summit

I’ve been attending the Government 2.0 Summit in Washington this week, along with a lot of friends and colleagues from various spots in Silicon Valley, the international tech world, and federal, state, or local government agencies. If you want to follow along on Twitter, there’s a great number of attendees posting real-time notes and comments throughout the sessions.

Over the past couple of months I’ve participated with many colleagues planning the kick-off Gov 2.0 Expo Showcase, which highlighted fantastic new-technology projects from government agencies across the country. One of the great projects showcased is www.NeighborsforNeighbors.org, a collaborative website of rich services run by Joseph Porcelli (on Twitter he’s @josephporcelli). Among the other services on the site is a webcast series of great interviewst all levels, from across the country. , and this afternoon I sat down for a chat.

You can watch it below, on their site, or over on the archived kyte.tv site  – lots of laughs as we talk about my varied experiences in government, and why Microsoft is focusing intently on enabling enterprise Government 2.0 capabilities.  Fun stuff!

[kyte.tv appKey=MarbachViewerEmbedded&uri=channels/202174/553690&tbid=k_168&p=p/s&height=436&width=416]

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The Cyber Trough of Disillusionment

I’ll call the moment: the cyber security field is now past its giddy buzzword peak.

Gartner is well known for preparing “hype cycle” analysis of technology sectors, as in their recent publication of the 2009 “Hype Cycle for Social Software.” That report got a lot of attention on Twitter and in blogs, naturally; social medians are nothing if not self-reflective regarding their community. I thought an interesting take was by an IBM developer, who compared the 2008 version against the new one, measuring the changes in predicted “time to maturity” for individual technologies, and thereby coming up with something like a measure of acceleration. By that measure, individual blogging and social search made the most rapid gains.

But I notice something missing on the full list of 79 Gartner hype cycle reports: there’s not one about “cyber security.”

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Bad News for the Pithy

Just my luck. Right when I start to push out the pithy quotes, Reader’s Digest announces that it is filing for bankruptcy. I remember the days when everyone would recite the newest pearls from their “Quotable Quotes” column.

My little gems, such as they are, came in two recent interviews, both on the subject of semantic computing and the semantic web. The subject matter in each is somewhat similar – I wasn’t asked so much about future work that Microsoft is doing, but for assessments of different approaches in semantic computing past and present, and where the field is heading.

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A Face in the Crowd

GovFreshGovFresh is a great new web service which aggregates live feeds of official news from U.S. Government Twitter accounts, YouTube channels, RSS feeds, Facebook pages, Flickr photostreams and more, all in one place. It is one of a new class of interactive Government 2.0 services, portals, and tools – many of them just launching in 2009 – which have the potential of revolutionizing the way citizens get and share information about their government.  (I mention several others below.)

At a time when the Iranian people are battling to keep their access open to Twitter, Facebook, and even phone lines in order to mobilize their anti-dictatorial protests, it is heartening that individuals in the United States and many other corners of the world find their governments increasingly willing to share information widely.

Luke Fretwell is GovFresh’s founder, and he’s becoming a welcome new voice in the debates around government technology policy. Luke recently wrote a blog post arguing “Why Gov 2.0 means the U.S. Government must centralize its Web operations.” A heated debate arose in the comments, including my own strenuous disagreement, and yet I became a fast admirer of Luke, his entrepreneurial energy, and the site’s information value.

GovFresh has been running a great series of profile-interviews in its blog section of leading individuals in the “Gov 2.0” movement, and today I was the chosen subject. The article has the unfortunately exaggerated title (in my case): “Gov 2.0 Hero Lewis Shepherd.”  Here’s an excerpt:

What’s the killer app that will make Gov 2.0 the norm instead of the exception?

Can’t tell you because we’re building it in the lab right now, ha! Seriously, the killer app may be something big and powerful, from an enterprise perspective, though I’d put the odds on something less obvious, but more pervasive. Here’s what I mean. I think often about the roots of the original Progressive movement at the dawn of the 20th Century, and their advocacy of direct-vote referendums, championed by Hiram Johnson and the like. Those give the people a direct say over particular issues, but the downside is that “the people” don’t always exercise informed judgment, and popular opinion can be manipulated and swayed by malevolent interests. So I’m looking to Gov 2.0 capabilities that maintain the representative aspect (the elected official, exercising his or her judgment) while incorporating real-time, structured, unfiltered but managed visualizations of popular opinion and advice. I’m intrigued by new services along these lines like www.you2gov.com, www.govfresh.com, www.govtwit.com, and the like, but I’m also a big proponent of semantic computing – called Web 3.0 by some – and that should lead the worlds of crowdsourcing, prediction markets, and open government data movements to unfold in dramatic, previously unexpected ways. We’re working on cool stuff like that.

At the end of the full interview, I observed that “You can’t watch what’s gone on with social software use in Egypt’s Facebook Revolution, our own 2008 campaign, or Iran’s election protests, without feeling that Patrick Henry and Thomas Jefferson would have been prolific twitterers with awesome blogs.”

In the spirit of empowering the people, instead of lauding one person, I’d like to thank GovFresh for the Hero honor but share the title with those I have worked with in the past few years, and with everyone else around the world engaged in the Gov 2.0 movement – whether they realize that’s what they’re doing or not.

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Place your bets on research

No reason to sugarcoat the Microsoft quarterly financial report issued this afternoon: it reflected the bad news in the overall economy.  Revenue down, earnings down, profits down. 

What I did find most interesting was the silver lining as Business Week points out in its coverage. Like most of Wall Street apparently (MSFT stock rose in after-hours trading), Business Week was impressed with some of the positive steps taken by the company:

Maybe the most striking news is Microsoft’s crisp cost-cutting. Who knew this Midas of the computer industry knew how to scale back so well? In the quarter, administrative costs fell by more than $1 billion, from $2.3 billion to $913 million. And the company completed its first ever general layoff, of 5,000 people. The company did not cut into its R&D budget, however. Spending there rose from $2 billion to $2.2 billion.”

It’s that last point that I’m focusing on, as it demonstrates that the company is living up to CEO Ballmer’s pledge to increase our annual R&D spending – amid this deep recession – from $8 billion a year to over $9 billion.

At a time when most budgets are hurting, that’s quite an investment.  If you’d like to know what we’re getting for that, check out http://research.microsoft.com, or for the most up-to-date reports, use Twitter to follow @MSFTResearch – this week, the Twitter feed has focused on papers and demonstrations we’re presenting at the 18th International World Wide Web Conference (WWW2009).

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A Semantic-Touch-Flexible-Cloud Future Prototype

One of the more popular posts I wrote in 2008 about Microsoft Research prototypes featured the “Research Desktop” project, bringing together semantic analysis with Web 2.0-style user interfaces. MSR is now supplementing those concepts with more natural interfaces and new display and touch technologies.

ces-future-prototypes

Tonight at the Las Vegas 2009 Consumer Electronics Show, Janet Galore of Microsoft’s Strategic Prototyping unit was onstage with Steve Ballmer, showing a conceptual demo of several technologies of the future which could significantly change the way people find, share and use information. Take a look at the video, which shows among other things new touch capabilities, semantic analysis, “Software + Services” integration of device computation with cloud computing, and flexible active displays.

By the way, that last one – flexible displays – was just highlighted by Bob Gourley in his New Year’s “Look Ahead: Some Technology Developments to Expect in 2009.”  I think this video’s example, about six and a half minutes ino the scene, really makes clear the startling promise of new displays.

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Elbowing for Obama influence between new CTO, new cyber czar

Today’s Friday – usually a big news day in Washington, whether by design (bury bad news late in a deep weekend news hole) or by human error (bureaucrats tried all week to get something done and slipped it in at the deadline).  There should be Obama cabinet announcements today, and meanwhile tech luminaries across the country are sitting by their phones, drumming their fingers and hoping for a call offering them the position of the nation’s first Chief Technology Officer. Norm Lorentz, who was OMB’s first-ever CTO, told C-SPAN this week that “If I were asked, I would serve in a heartbeat.”

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Several new Microsoft advanced technologies

Fact: As reported in TechCrunch and other sites today, “Microsoft’s Live Labs has just released Thumbtack, a web clipping service that allows users to compile links, media, and text snippets into online storage bins for future reference. Users can also share their Thumbtack collections with their peers, allowing them to collaborate by adding new clips and notations… The service works fine on IE7 and Firefox, and isn’t OS dependent. Each of these clippings can be sorted into folders called ‘Collections’, which can be published to the web via RSS, embedded in blogs, opened to friends for collaboration, or kept private for safe keeping.”  [There’s also a good Ars Technica review of Thumbtack here.]

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Hot Election Results Here, and Here, and Here

Political junkies are drumming their fingers mid-day this Tuesday.  They’ve likely already voted, but have no access to exit-poll results until early evening.  Mashup maps of results from sites like Twitter, essentially self-selected and self-reported exit polls like this one at SetFive, or this one mapping general Twitter election buzz, are fun but wildly inaccurate as election tracks.

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Wordy, by Wordle

Lazy Saturday, so a quick & easy retrospective post at a glance.  Here’s a “Wordle” look at my blog content going back over the past week. Click to enlarge.

You can use http://wordle.net to create a word-cloud of any content – a website (by URL) or a bucket of words you paste in. I realize word-clouds are nothing new… but I think they’re way underutilized in HCI.  Fun for political speech analysis; I can just imagine a newspaper front page that consisted of nothing but word-clouds from yesterday’s speeches by President Bush, Senators McCain and Obama, Biden or Palin, cabinet members, foreign officials, Osama’s latest video, and losing sports-team coaches.   “What’d they say?” Well, take a look.